Lunch & Learn How to become a Customer Service Super Hero

How to Become a Customer Service Super Hero, presented by Better Business Bureau.In this digital age of customers voicing their experiences online, do your customers sing your praises or do they have less-than-desirable stories to tell? BBB will provide relevant, easy-to-implement tools you can use to create lasting relationships with your customers. No matter how you interact with your customers, whether it be by phone, email, or in person, everyone can be a customer service superhero.
 
This workshop covers the following topics:

• Identifying who your customers are and their individualized needs
• Understanding barriers that hinder positive relationships with your customers
• Creating a culture of service and gratitude within your company or team
• Actively listening to the needs of your customers and responding appropriately
• Handling difficult customers calmly and respectfully