Beyond Service: CWU presentation
Beyond Service: transform your business with extraordinary customer experiences. Any company that wants to grow and prosper in today's competitive arena must be able to answer one fundamental question: What makes your company different enough to consumers to choose to do business with you? Retail and customer experience expert Doug Fleener believes that the most profitable answer to that key question lies with the people in the company and the service they deliver. Discover how to transform your business and yourself, and avoid disappearing in this "me too" world.
In this dynamic presentation, Fleener shows you how to:
- .understand why differentiation is essential
- learn how to create a customer-focused business
- WOW and capture customers in under 30 seconds
- Create lifetime customers
- Successful execute the seven keys to creating a more engaging and profitable company.
Beyond Service: CWU presentation
Date and Time
Tuesday Nov 3, 2009
8:00 AM - 9:30 AM PST
Tuesday November 3, 2009
8:00 am - 9:30 am
Location
SURC ~ Central Washington UniversityRoom 137
Fees/Admission
There is no fee to participate Please RSVP toDawn Danton at 509-963-1313 or email dantond@cwu.edu Everyone is invited to attend.
Contact Information
Dawn Danton 509-963-1313
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