Workplace Communication and Conflict Management Training

REGISTRATION DEADLINE: FRIDAY, JUNE 22ND
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This 1.5 day training will focus on communication and conflict resolution skills to address workplace problems and disputes.  

The skills learned in this training will be useful in all settings where people interact with one another, such as between coworkers, with customers, between supervisors and employees, and in personal relationships as well.  
Participants will leave with concrete methods for addressing conflict in their workplaces and in their lives.

Training Components

• Active Listening Skills and Techniques
• Conflict Theories and Styles
• Models for Addressing Workplace Conflict
• Acknowledgement: Restating/Reflecting/Reframing
• Emotions & Motivations
• Issues & Interests
• Power Dynamics
• Speaking Your Piece
• Communication Styles